A helpful police officer phoned me back about my crashed campervan. To be honest, I hadn’t expected this after the lady at the police station had said that she would show the details I reported to a police officer, who might, or might not, get back to me, but it’s wonderful to know that the police do not leave things laying around.
The police officer had done some investigations, and we were immediately able to swap stories of frustration caused by trying to get through to the Post Office Customer Services phone number. The police officer had also contacted someone in the Post Office Sorting Office who had told him that no incidents were reported by their drivers anywhere in Scotland on the date in question. The police officer said that therefore they were treating the incident as a ‘hit and run’. And that was about that, he said, except that he had a new number for me, the Royal Mail insurance number. He suggested that I tell my insurers that number.
So, I’ve added the Royal Mail insurance number to my collection, consisting of the police incident number, the incident number from the Royal Mail Accident Management Centre, the incident number for the repair, the incident number from the Claims people, the Claims people’s reference number, the number that the broker gave me to quote when contacting the legal expenses people, and the legal expenses people’s incident number.
Armed with this new number, I contacted the legal expense people, and gave it to them. The legal expense people said that they already had this number and had not received the completed witness report from the witness (even though the policeman said that the witness had told him that she’d sent off two reports), but that they would contact the Claims people to see if it had been sent to them. The legal expense person then said that she’d send me a form to complete myself.
This is progress! I wonder why I havn’t had to complete a legal expense form before now. I expect that the form will contain a new number, which I will add to the pile.