My new Kindle arrived last week. It’s extremely neat, and fits in a pocket. It’s not a touchscreen, which fooled me for a few seconds. The lack of keyboard hasn’t been a problem so far – using the screen keyboard is similar to texting. It hardly took any time at all to charge, using the USB port. It is a nice and clear screen, and a real pleasure to read. Despite following the instructions, I can’t seem to read it and charge it at the same time.
I loaded TheBlissBook, by John McKenzie, costing £0.86 onto it in a couple of minutes. My next blog post is likely to be a review of that book.
I also ordered a cover for the Kindle. At £26.99 for a wee cover, it’s overpriced, but necessary. Of course, since buying it I’ve seen cheaper alternative covers elsewhere.
In fact, I was sent two covers, with identical order numbers, in separate packages, and expected this to be a problem – how do you return one, without them thinking that you’re returning the order? However, Amazon are, as I’ve always found so far, customer-orientated. I sent them the following email:
You sent me two Kindle covers, in separate packages, with an identical order number. I’m pretty sure that you only charged me for one, and I only ordered one, and only want one. Can you confirm that you charged me for only one, and indicate what I should do with the second one, so that I can return it to you without cancelling the original order. Thanks.
Within an hour I received the following response:
Thanks for letting us know that you being sent more than one “Marware jurni Kindle Cover, Black”. This seems to have been caused by a technical error, now fixed.
Please be assured that you were charged only once for the item.
Please return the extra item to us with all warranty cards, licenses, manuals or accessories (if any).
Despite being a very automated business, Amazon are able, where necessary, to respond on an individual basis. Impressive!